Shipping policy
Shipping Policy
At Exodus Art Boutique, our products are made to order and fulfilled through our production partner, Printify, and its network of professional print providers.
Because each item is created after your order is placed, please allow time for both production and shipping.
Shipping Options
Available shipping options may include Economy, Standard, and Express shipping, depending on the product, delivery location, and print provider availability.
Shipping rates and estimated delivery times will be shown at checkout before you complete your order.
Please note that delivery estimates are not guaranteed. Shipping times may vary due to production time, carrier delays, weather, holidays, incorrect shipping information, or other circumstances outside of our control.
Order Processing and Production
All Exodus Art Boutique products are made to order. This means your item must be printed, packaged, and prepared for shipment before it is sent.
Production time is separate from shipping time. Once your order has shipped, you will receive tracking information when available.
Tracking Information
When your order ships, tracking information will be sent to the email address provided at checkout.
Please allow time for tracking updates to appear after the carrier receives the package.
Shipping Address
Please make sure your shipping address is correct before placing your order. Exodus Art Boutique is not responsible for orders shipped to an incorrect address entered at checkout.
If you notice an address error after placing your order, please contact us as soon as possible at:
support@lsinnovation.com
We will do our best to assist, but we cannot guarantee changes once an order has entered production or shipped.
Delayed, Lost, or Damaged Packages
If your package is delayed, lost, damaged during delivery, or arrives with an issue related to the product itself, please contact us at:
support@lsinnovation.com
Please include your order number, a description of the issue, and clear photos if the item or packaging arrived damaged.
If the issue is confirmed, Exodus Art Boutique may provide a replacement of the same product according to our Refund Policy.
No Return Address
Please do not mail items back. Exodus Art Boutique does not provide a return address for customer returns. All order and shipping concerns must be handled by email through:
support@lsinnovation.com
Items sent back without written instructions from our support team will not be accepted or processed.
International Shipping
International shipping availability may vary by product and destination. Any customs fees, import taxes, duties, or additional charges required by the destination country are the responsibility of the customer.
Questions
For any shipping questions or order concerns, please contact:
support@lsinnovation.com
Thank you for supporting Exodus Art Boutique.